Question 19 - 21 refer to following conversation:

Good morning, everyone. First, (89) I'd just like to remind you all about the factory inspection that will take place tomorrow. As production line supervisors, you must ensure that we achieve a high score. Failure is not an option. (90) You'll all remember that Martin Kent hurt his arm badly last week while using the sorting and packing machine. This resulted in production being halted for almost two hours. (91) In order to avoid any similar incidents, I want you to have a meeting with your workers when you come to work in the morning. Assign each of them to a workstation or machine that matches their experience level. Let's work together to achieve a great result.

19. What does the speaker imply when she says, "Failure is not an option"?

Attention, shoppers. Welcome to Woodley Department Store. (74) I'd like to let you know about some amazing deals that we are currently offering throughout the store. In the beauty department on the second floor, we have selected perfumes and skin creams marked down by 10 percent. On the third floor, the women's wear department is offering discounts on all winter clothing. (75) On the fourth floor, various discounts are available on men's suits, jackets, shirts, and ties. Finally, on the fifth floor, selected televisions have been marked down by up to 15 percent. (76) When making your purchases today, consider signing up for a store membership. It doesn't cost a thing, and it gives you access to more great deals.

Before we end this meeting, (71) I'd like to discuss the visitors we will be welcoming tomorrow. As you all know, both the CEO and the chairman of Voltuga Industries will arrive at our headquarters at around 9 a.m. (71) They are considering investing a large sum of money in our company, so we need to try to impress them. During the morning, I will deliver a presentation to them that will highlight our key products and services, our profitability, and our plans for the future. (72) After lunch, I'll be taking them around our manufacturing plant and showing them each stage of our production process. (73) Please don't forget to make sure your desks and work areas are clean. We want to make the best impression possible.

Hello, I'm Ron Maxwell and I'm here to tell you about my company, Mobile Lunchbox. (80) We employ a large team of drivers who can deliver any type of food to any location. Customers can contact us by phone or through our Web site. (80) We take their orders and pass the details on to our drivers, who pick up the food from a restaurant. Of course, a small delivery charge is included. However, (81) until the end of this month, we will be lowering the charge by 50 percent. We've been operating in Brooklyn for almost three years, and it is my pleasure to announce that (82) we just opened a second, slightly smaller business location here in Manhattan last month. Now, I'll pass out some flyers for you all to look at.

(77) I'd like to welcome all our viewers to this week's episode of "What's Going On?" on the Zing cable TV network. As always we'll spend the next 20 minutes informing you about upcoming events in Portland and the surrounding area. July continues to be a busy month, and (78) this weekend there'll be a street parade and a food fair taking place along Maitland Avenue. Drivers should take note that the street will be inaccessible all weekend. Also, there will be a concert by the pop band Glory Dayz on July 24th. Throughout July, (79) the group is playing some dates on the west coast to promote its new album, which is set to be released in August. Tickets for the concert here in Portland can be purchased directly from the band's Web site. Now, let's take a look at this weekend's weather.

Hi, Tom. (92) I'm going to be busy with board meetings all afternoon, so I'd like you to do something important. As you know, Rexar Realty showed me an office space on Third Avenue recently, and they're waiting for my decision. I want you to contact John Allen, the real estate agent I've been dealing with, and tell him we'll take the office space. Don't e-mail him that will take too long. (93) The best way to reach him is at 555-7387. you'll find his business card on my desk. I'm really excited about moving to this office space. (94) It's closer to all our major clients and it's on major subway and bus routes. Please send me a message after you've spoken to the realtor. Thanks, Tom. 

Hello, I'm calling for Mr. Jacob Torrance. (98) This is Claudia Barr, head of passenger services at Maine International Airport. You had a few questions about airport facilities, and I'd be happy to answer them now for you. (99) Your flight will be leaving from Gate 17 in Terminal 3, which is the newest and most modern of our three terminals. There are numerous gift stores in Terminal 3, so you'll definitely be able to find some gifts to take back for your friends and family. Also, there is a pharmacy next to Gate 20, so if you've forgotten any medication, you will be able to find it there. Lastly, (100) the duty-free shop is located between Gate 16 and Gate 18. You can pick up all sorts of tax-free items there. I hope you have a pleasant flight, sir.