Question 10 - 12 refer to following conversation:

M: Before you leave for your first service calls of the day, I have an important announcement. Here at Quality Plumbing, we've been using paper invoices for years (80). Unfortunately, we've had some billing errors because the information you write down on your invoices is often hard to read (80, 81). So, each technician will be provided with a laptop computer to use while at the job site (80). It'll allow you to enter all the information for the work invoice. Training sessions on how to use the new system will begin next week. Sometime today, please stop by my office to sign up for a session (82).

10. What is the main purpose of the announcement?

W: In today's managers' meeting we need to address some comments we've received from customers about our health-food store (89). Over the last month, customers have complained that weekly sale items are not available-so they're leaving the store without being able to purchase those items. (90) This is a concern because we do have more of the items in our storage area, but the shelves are not being restocked in a timely manner. (91) One solution is to hire some additional employees to assist in keeping the shelves full during our busiest shopping hours. (91) We'll begin advertising for the new positions starting next week.

M:  Hi, Ms. Watkins, this is Lewis Phillips from Lambert Technologies. I'm calling because some more of our employees have decided to attend the Alternative Technologies Trade Show in March (71), so I need to update our company's reservation (72). Instead of the original 15 attendees, we'll now have 25 employees at the show. So, we'll need to add 10 tickets- and we'd like the option that includes both the breakfast and lunch buffets. Could you please e-mail me the invoice with the updated price? Thank you. (73)

M”  Hi. I bought a set of dining chairs from your online store-the Dove model? They arrived yesterday, and (98) assembled the first one, but when I opened the last box some of the parts were missing-there weren't any screws included.

(99) So I'm calling to see if you can send some to me by Friday. (100) I'm having some friends over to dinner this weekend, and I really need to have my new chairs ready by then. Please call me as soon as possible. This is Dave Hastings, and my phone number's 555-0186.

28. Look at the graphic. Which bag is the speaker referring to?

W: To start this board of directors meeting, I'd like to talk about the results of last year's energy study for our supermarket chain. If you look at this chart, you won't be surprised to see that we spent most of our money on refrigeration. Unfortunately, there's not much we can do about that as a grocery store. (95,96 ) But I think we can reduce our heating costs by starting to purchase and install new energy-efficient heaters next quarter. To tell us more about these heaters, ( 97 )I'd like to introduce Jeff Smith who's a consultant from Johnstown Energy. Jeff's here to answer any questions you may have.

W: Welcome everyone. I'll be taking you on a guided tour of the Lakeside Art Museum today (74). In the nineteenth century, the breathtaking scenery and mild climate attracted many artists to this area. That's why you'll find such an extensive collection of oil paintings from that era. Before we start, (75) I see many of you have cameras out. Please note that this is a private collection. Don't worry, though, you can buy postcards with images of the paintings. So thanks in advance for your cooperation.   Later this afternoon, make sure to visit our café located on the outdoor terrace, where you can enjoy a delicious lunch (76 ) . So, let's begin.

M: Hi, Jamie. The vice president just called to say the competition, namely Golden, is going to release a new mobile phone similar to ours. Naturally, we want to get our phone on the market first, so we're going to release our Serena model earlier than originally planned (83, 84). And that means we really need to get moving on the advertising campaign. The TV commercials have to be finished a month ahead of the phone's new release date (85 ) . That does mean our advertising team will be working some long hours. I think we should find some way of rewarding the team once the ads are finished. Let me know what you think.