Question 19 - 21 refer to following conversation:

M: Good afternoon, team. I just met with the budget committee and got some disappointing news. They turned down our request to add three more staff to our department (89) - we'll be able to hire only one person to help us work on the new series of advertisements for Strike athletic shoes (90).
Unfortunately, this means the entire team will have to put in some overtime hours for the next few weeks. However, we did get an extension on the deadlines for our other projects (91) . They're now due on May fifteenth, which gives us an extra month to work on them once we finish the Strike campaign.

19. What problem does the speaker mention?

W: All right, everyone. I'm pleased to let you know that the renovation of our outdoor dining patio is almost finished (83). We anticipate that the improvements will bring more customers. And regular customers are very excited about eating outside again! So, that means there'll be extra shifts for anyone who would like them (83,84).  If you're interested, you can sign up in the break room (85). Write your name in the time slots that you'll be available to work. But remember, the sign-up sheet will only be there for a few days.

M: Good afternoon shoppers, and thank you for choosing Doyle's Market for all your food shopping needs (71). To help you prepare for the upcoming national holiday, Doyle's will be staying open later than usual this weekend- until ten P.M (72). Looking for a bargain? Check out our Web site for discount coupons for many snacks, beverages, and other products (73). Click on “ Special Deals" to find a list of weekly coupons.

W: Hello. This is Michiko Sato from Ento Industries. We have a new type of tire you might be interested in carrying at your truck dealership (74). It's called the EndurePlus . The tires are made from a special type of rubber that's guaranteed to withstand heavy use (75). They're significantly more durable than our other tires, so they'd be great for the industrial vehicles you sell. Since you buy tires from us regularly, we can give you 100 EndurePlus tires at half price, and if they don't sell, you can return them to our factory (76). But I'm sure you'll end up ordering more. Give me a call when you have the chance.

W: Hello, this is Xinyu Wu from the Council for the Arts. I'm calling to thank you for your generous donation during our recent fundraiser (86). Also, I wanted to ask if you'd like to write something about what inspired you to donate (87 ) . We're sending out some promotional material with a schedule of our summer programs soon, and we're including a few personal stories about what art means to our members and why they think it's important to what support art. I  can stop by your office some morning this week to discuss it with you (88 ) , if you'd like . I have some meetings near your office building on Tuesday and Wednesday, so let me know if that would work.

W: Thinking about starting your own business? The Rickson Center is here to help. Since we're government funded, all resources and services are completely free to the public (95). Our mission? To provide guidance and counsel to individuals interested in becoming small-business owners We have an extensive network of offices around the country. Recently, we've opened one here in Keene Township (96). For a list of workshops that are going to be held in Keene, go to our Web site, ricksoncenter.com. We're offering topics such as Business Plans" and "Networking Tactics." But don't hesitate!  The April eighth workshop is already filled (97), so take the opportunity to register for any of the others now.

M: Hello. My name is Sandeep Prakash and I'm a reporter for the Ridgedell Times (80). I'm calling because I'm writing an article about the new production your theater is putting on this weekend. I saw on your Web site that you don't allow photography during the performance, and I was wondering whether you'd be willing to make an exception- I'd really like to take some pictures of the sets and actors to publish with my article (81). lf not, I could come to one of your dress rehearsals (82). I'll be out of town tomorrow morning for a celebrity interview, but I'm free to attend a rehearsal any other time this week. Please give me a call back at 555-0152. Thanks, I look forward to hearing from you.