Question 71 - 73 refer to following paragraph:
A long time ago, this part of the town used to be a place where people came to relax and get away from their stress. Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.
Up until a few years ago, it wasn't as bad as it is now. Although it is true that some people in the neighborhood supported the expansion of the market a few years ago, now most of them (72)........ that it has gotten out of control and created many serious problems for the area.
(73)........ , it might have already gotten too far out of control.
71. Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.

M: Sorry to interrupt, but I got this shirt for my birthday a couple of days ago and it seems to be missing a few buttons. Could I exchange it for another one?
W: Sure, it shouldn’t be a problem as long as it was purchased within the past 14 days. Do you have the receipt? I’ll need to verify the purchase date
M: Oh, I’m sorry I wasn’t given the receipt. It was a present from my friend. She just gave it to me on Thursday, through, so I’m pretty sure she bought it recently
W: I’m extremely sorry. Unfortunately, it’s store policy that all refunds and exchanges must be accompanied by the original receipt
27. What does the woman ask the man for?

Why is the woman going to the cell phone store?

We are sorry to announce that we will not -------- any credit cards starting next years since a cash deposit is required

Good afternoon. I’m calling to leave a message for Lyle Peters in the laboratory. Hi Lyle, this is Dr. Gina Weston form Northtown Medical Associates. One of my patients Kelly Sanders had some blood tests done a couple of weeks ago at your hospital. It has been ten days and I’m still waiting for the results. Could you please get back to me at your earliest convenience to let me know when I can expect to receive her file? I can be reached at 892 6680. Thank you and have a nice day

Many on-line retailers state that it is -------- than they expected to set prices that attract more customers while boosting their profit margins.

Where does this conversation probably take place?

Where most likely does this conversation take place?

There’s another piece of evidence that there has been enormous -------- in the supply of customized services to customers.

Question 84 - 85 refer to following paragraph:
NEW YORK - Synchia Enterprises, Inc. announced Monday that it has named Gary Myers as its new chief financial officer. Myers, formerly executive vice president and CFO at LoveJoy Co., will begin his new position June 12 . He will report directly to the Synchia Chairman and chief executive, Michael Spooner. Myers, 52, replaces Cathy Fines, who is moving over to run Synchia’s fledgling online music sales operation. There had been talk of moving Fines out of the CFO position for weeks, as Synchia’s earnings came in below target and the company’s stock faltered
“Gary has a track record of helping companies to generate greater value, and his expertise in financial management, in addition to his significant experience in the consumer business, will boost our growth across the company” Spooner said in a written statement.
84. According to the article, why is this change being made?

Some managers are supposed to meet each other at the end of the month to talk -------- their monthly performance reviews.

M: Hello, Judi. Are you still free for dinner tonight? I know a great new restaurant downtown
W: Oh, Barry, I’m sorry. I forgot it’s my parent’s wedding anniversary tonight. We’re throwing a party at the Falcon Hotel down by the lake. Would you like to come along?
M: That would be great. I’d love to meet your family. Have you already reserved a table?
W: No, but I think I will call during our lunch break. I heard the view from the hotel is just beautiful
24. What will Judi most likely do next?

What are the speakers talking about?

M: Hello. My name is Robert Marin. I am here to pick up my medication for my stomach.
W: Okay, your order has already arrived, 30 minutes after you have eaten, three times a day, in the morning, afternoon and evening. Be sure to take the recommended dosage.
M: Is there any drowsiness or tiredness associated with the medicine? I have to drive to another city in the evening.
W: Your medication has no evident side effects, so you don’t need to worry about that. Here you are.
30. Who most likely is the woman?

-------- we are under a tight deadline on product delivery, we will have to ask for assistance from other department.

Why was the woman worried?