Read the following text and circle the best answer among A, B, C, or D on your answer sheet for the questions from 39 to 43

     As customers choose brands based on how they make them feel, rather than their actual products or services, there is an intrinsic advantage to those organizations who use designed experiences as a weapon to cut through the most competitive of markets. Those that don't, operate in what we call the "experience gap”, the space between them and their customer's expectation of them. Make no mistake, in our high paced and digitally connected economies, the experience gap is driving markets, fast. 

     For example, take Instagram and Twitter. These brands filled the demand for a whole new human experience that did not exist before the evolution of digital technologies enabled that. They were pioneers, and there were no established players to unseat. But we are also seeing a similar dynamic in existing industries. New entrants are coming in and taking the space, also using whole new experiences, purely because the incumbents left the door open. 

     Closer to home, this can be seen with Australian neobanks who are giving customers a better experience than the incumbents. Robert Bell is the CEO at neobank 86400. He says banking has already become quite complicated and he wanted to make a change. His neobank is working to solve customers' problems more holistically. Bell said, “It's significantly harder work and takes more time to become a bank, but having done that we can have a much better relationship with our customers and we can offer them a lot more products and services." 

     Think about that for a moment. Do you notice how better experiences, leads to better relationships, which is then the stepping stone for more offerings? Many brands still jump straight to modified offerings, without gaining that customer connection and the necessary foundation of trust first. 

(source: https://which-50.com/)

What does the passage mainly discuss?

 

The word "them” in paragraph 1 refers to

Mark the letter A, B, C, or D on your answer sheet to indicate the underlined part that needs correction in each of the following questions. 

I don't think that he has responsed to my email as I have received nothing.

Reading the following passage and mark the letter on your answer sheet to indicate the correct word that best fits each of the numbered blank from 34 to 38 

     Father's Day was created to complement Mother's Day. Like Mother's Day (34) ______ honors mothers and motherhood, Father's Day celebrates fatherhood and paternal bonds; it highlights the (35) _______ of fathers in society. Many countries celebrate it on the third Sunday of June, but it is also celebrated widely on other days. Historically, Sonora Smart Dodd was the woman behind the celebration of male parenting. Her father, the Civil War veteran William Jackson Smart, was a single parent who (36) _______ his six children there. After hearing a sermon about Jarvis' Mother's Day in 1909, she told her pastor that fathers should have a similar holiday honoring them. Although she initially suggested June 5, her father's birthday, the pastors did not have enough time to prepare their sermons, and the celebration was deferred to the third Sunday of June. The first celebration was in Spokane. Washington at the YMCA (Young Men's Christian Association) on June 19,1910. Since then it has become a traditional day (37) ________ year. 

     In recognition of what fathers do for their families, on this day people may have a party celebrating male parenting or simply make a phone call or send a greeting card. (38) _________, schools help children prepare handmade gifts for their fathers many days before the celebration.

True Blood is my favourite TV series, _______ I don't have much time to watch it often.

According to paragraph 3, what is the attitude of Robert Bell towards the customers?

Mark the letter A, B, C, D on your answer sheet to indicate the word that differs from the other three in the position of primary stress in each of the following question.

(38) _________, schools help children prepare handmade gifts for their fathers many days before the celebration.

Mark the letter A, B, C, D on your answer sheet to indicate the word that differs from the other three in the position of primary stress in each of the following question.

One thing that is definitely true is that _______.

Students use the library's computers to get access _________ the Internet.

A - Hello. May I speak to Fred, please?                  

B - _____________

Since then it has become a traditional day (37) ________ year. 

Mark the letter A, B, C, D on your answer sheet to indicate the word whose underlined part differs from the other three in each of the following question.