Trắc nghiệm Tiếng Anh Toeic - Mini Test (Phần 5)
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1151 lượt thi
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100 câu hỏi
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60 phút
Danh sách câu hỏi
Câu 1:
Part I: Picture Description
Directions: For each question, you will see a picture and you will hear four short statements. The statements will be spoken just one time. They will not be printed in your test book so you must listen carefully to understand what the speaker says. When you hear the four statements, look at the picture and choose the statement
that best describes what you see in the picture. Choose the best answer A, B, C or D.
1. Mark your answer on your answer sheet:
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Chọn D
Câu 4:
Part II: Question - Response
Directions: In this part of the test, you will hear a question or statement spoken in English, followed by three responses, also spoken in English. The question or statement and the responses will be spoken just one time. They will not be printed in your test book, so you must listen carefully. You are to choose the best response to each question or statement. Now listen to a sample question.
4. You’re taking the summer business course, aren’t you?
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Chọn C
Câu 11:
Don’t you want to contact someone downstairs and let them know the machine is broken?
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Chọn B
Câu 15:
Part III: Short Conversations
Directions: You will hear some conversations between two people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
Question 15 - 17 refer to following paragraph:
Directions: You will hear some conversations between two people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
Question 15 - 17 refer to following paragraph:
W: Good afternoon. Is this the shipping and receiving office? My name is Patricia Lighten and I’m expecting some documents to arrive this morning. I was wondering if they’ve been delivered.
M: Just a moment, Ms. Lighten. I’ll look into that for you. No, I’m sorry, there doesn’t seem to be anything here for you
W: Would you be able to check under my assistant’s name? Her name is Wanda Green. There should be two envelopes containing approximately five documents each.
M: Yes, there are some packages addressed to Ms. Green. I was just about to distribute the mail. I’ll be around to deliver them shortly
15. What will the man most likely do next?
M: Just a moment, Ms. Lighten. I’ll look into that for you. No, I’m sorry, there doesn’t seem to be anything here for you
W: Would you be able to check under my assistant’s name? Her name is Wanda Green. There should be two envelopes containing approximately five documents each.
M: Yes, there are some packages addressed to Ms. Green. I was just about to distribute the mail. I’ll be around to deliver them shortly
15. What will the man most likely do next?
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Chọn C
Câu 18:
Question 18 - 20 refer to following paragraph:
M: Rebecca, do you know where the Samson file is? I wanted to look over the financial charts before out meeting this afternoon
W: I thought I saw Jack with it in the boardroom. Why? What pages in particular were you interested in?
M: We’re hoping to increase profits, so I wanted to do a sales and cost analysis. I’d like to also take a look at each sales representative’s figures
W: That’s a great idea. That way we can see who is doing well and which people need a little more training. Then we can work in a new course schedule.
18. What does the woman suggest?
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Chọn C
Câu 21:
Question 21 - 23 refer to following paragraph:
W: Thank you for contacting Jones & Plane Marketing Inc. This is Diana Plane. What can I do for you?
M: Hello, this is Francis Smith calling from the Littleton Manufacturing Company. I’m calling to inform you that we’ve decided to go with your advertising campaign and would like to send you a deposit
W: That’s great, sir. Which bank will you be transferring the funds from?
M: Our account is with the London City Bank on Westchester Avenue. Oh and I’d also like to schedule a meeting with your executives to discuss our promotional video for sometime after September 18
21. What does the woman request?
21. What does the woman request?
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Chọn D
Câu 24:
Question 24 - 26 refer to following paragraph:
W: Rick, I stopped by the construction site last night. I’m a little nervous. It doesn’t look like the renovations will be complete in time for the grand opening of my office
M: We have been a little delayed because some of the materials didn’t arrive on time. But we still hope to be ready in time for the event
W: Well, the event is scheduled for October 10th, so I was hoping to have the furniture delivered by the last week of September
M: That shouldn’t be a problem. Even if a few more shipments are late we should still have enough time t be ready by the first of October
24. What does the woman expect to do in October?
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Chọn B
Câu 27:
Question 27 - 29 refer to following paragraph:
W: Dou you know whether Josh will return from his holiday before the marketing conference begins on Wednesday?
M: He’s scheduled to arrive at Fenway International Airport on Wednesday afternoon, so I don’t think he’ll be back to work until Thursday. Do you think we should postpone the meeting?
W: That won’t be necessary. I’ll just have Susan give her notes on the guest speakers to Josh when he gets back
M: Ok. Then I will not make any changes to the meeting schedule
27. What does the woman say she will do?
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Chọn D
Câu 30:
Part IV: Short Talks
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.
Question 30 - 32 refer to following paragraph:
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.
Question 30 - 32 refer to following paragraph:
Welcome to the 6:00 news. This is Rod Whitmore with a special weather update. If you are on the roads this morning we ask that you drive slowly and carefully and expect delays. The rain that began yesterday evening continued throughout the night and into the early hours of the day. However, that precipitation will turn to hail as the temperature drops significantly. The drop in temperature may also cause some icy conditions, so we recommend that you stay on all major routes.
30. What does the report suggest?
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Chọn A
Câu 33:
Question 33 - 35 refer to following paragraph:
Hello, Britney. It’s Jesse. I hope everything is going well with you. We’re planning to meet on Monday to finish that report I mentioned to you. So, our group would like to get together to celebrate. I was wondering if you’d like to join us on Tuesday night for dinner. We’re interested in trying the new Italian restaurant downtown. I’m not sure about what time our reservation is for, but I think it’s around 7:30 or 8:00. I’ll confirm the time and get back to you. I’d love it if we could get together for a drink afterwards as well. There’s a great martini bar around the block from the restaurant. Anyway, give me a call back and let me know. Cheers.
33. What will Jesse and her group probably do afterwards?
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Chọn A
Câu 36:
Question 36 - 38 refer to following paragraph:
In national news, Algonquin National Park will soon be sold in lots to local builders. On Thursday, the local government met to discuss which areas of the recreation facility will be protected from the change. The Conservational Parks Authority said that the news was both disappointing and tragic for the natural setting and the many species of wildlife. Some politicians, however, are thrilled with the decision to sell the lots of land, since they feel the change will boost the stagnant local and provincial economies. We’ll be back with the weather report following this commercial break.
36. What do some people expect will happen?
36. What do some people expect will happen?
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Chọn B
Câu 39:
Question 39 - 41 refer to following paragraph:
Hello, Ms. Blayer. This is Sung Min Lee from the operations department. I was wondering about the guest speakers you have invited for this Thursday evening. I have currently reserved a conference room that will accommodate fifty people. I would like to know if you know how many people will be in attendance. Should you require more room, I will have to see if a bigger conference room is fee. As you requested, I set up the projector. I did, however, want to double check what type of computer your presenter will be using as the projector cables differ for a PC and a Mac. I’ll be in and out of meetings this morning but if you leave a voice mail outlining my questions I can facilitate the arrangements. Please let me know if there are any other ways I can be of assistance to you. Thanks.
39. What had Ms. Blayer requested?
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Chọn D
Câu 42:
Question 42 - 44 refer to following paragraph:
Research conducted by the Warner Television Network has shown that more people are watching TV than ever before. Experts say the growing number of programs available, as well as increased stress during the average workday, has made people want to relax in front of the TV after a hard day at the office. Networks have reduced the number of commercials shown during programs in order to remain competitive. Initially, companies were unable to handle the loss in advertising money, but recently they have added commercials between programs. With the rise in ratings, viewers can expect to see new television shows developed over the next few seasons.
42. According to the speaker, what have some companies lowered?
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Chọn C
Câu 45:
Question 45 - 47 refer to following paragraph:
Hello, welcome to the second tour place, President Lincoln’s house in historic Eagle’s Town. Before we start, let me give you some useful information. All tours in the house are self-guided and free of charge. (1) The special service we’ve started to provide all of you is that you can get headphones and cassette players for the selfguided tours (2) at the information booth. But if you would rather listen to the historical talk, please go to the back of the theater at the end of the main hallway. (3) The talk is presented every hour, and the next one starts in 5 minutes. We’ll meet back here in one hour.
45. What is the ‘special service’ they offer to tourists?
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Chọn D
Câu 48:
Question 48 - 50 refer to following paragraph:
Ladies and gentlemen, as a long-standing resident of Beechwood, I’d like to welcome you to our city. (4)On the bus tour today, we will be visiting all the important tourist attractions that you expect to see, like the historical municipal building, Beechwood Park, and the newly built Sea World. The tour will depart from and return to Clive Street, and it will take about four hours for the whole trip. (5)At Sea World, we will be guided by a marine biologist, who will speak about the sea animals you are expected to see there. (6)They will be serving free beverages in front of the main entrance of the building for all of our guests. Now, let’s hit the road.
48. What kind of tour is this?
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Chọn D
Câu 51:
Part V: Incomplete Sentences
Directions: A word or pharse is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C) or (D) on your answer sheet.
Directions: A word or pharse is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C) or (D) on your answer sheet.
51. Service occupations are prevalent in all sectors of the economy, such as in manufacturing as -------- as in the service sector.
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Chọn B
Câu 52:
Those individuals who want to gain automatic access to the information are advised to -------- the password that was sent to them by phone.
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Chọn A
Câu 53:
The newly appointed vice president is expected to earn the -------- trust of employees despite all indications to the contrary.
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Chọn D
Câu 54:
The board of directors will -------- a regular employment session next Monday September 16th at 10 a.m. in the board room.
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Chọn B
Câu 55:
Many financial specialists -------- predicted that industries might encounter a decline in manufacturing investment in 2007 by almost 15 percent.
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Chọn D
Câu 56:
-------- months of tough negotiations, it was announced this morning that an agreement had finally been reached.
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Chọn A
Câu 57:
Our skilled and experienced service representatives will be able to resolve any problems you might encounter by --------
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Chọn D
Câu 58:
All employees should be informed explicitly of their responsibilities in relation to -------- client information
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Chọn A
Câu 59:
Much of the expected boost in revenue is related to a transaction tax which has yet to receive final -------- from Congress.
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Chọn C
Câu 60:
Since the corporate system has a -------- structured daily schedule, it would be nearly impossible to impair the work efficiency.
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Chọn B
Câu 61:
In an effort -------- customers with respect we have changed our hours to accommodate customer needs
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Chọn D
Câu 62:
The local government is planning to construct -------- performing arts facilities in order to meet the cultural needs of the population.
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Chọn B
Câu 63:
The appointment of Mr. Murphy as prime minister was intended to accelerate the proposed economic -------- without any hesitation.
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Chọn C
Câu 64:
Even though Peterson Group Inc. is one of the largest automobile manufacturing companies, it has yet to see any profits as a result of -------- market conditions.
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Chọn A
Câu 65:
Part VI: Reading Comprehension
Directions: Read the texts that follow. A word or pharse is missing in some of the sentences. Four answer choices are given below each of the sentences. Select the best answer to complete the text. Then mark the letter (A), (B), (C) or (D) on your answer sheet.
Question 65 - 67 refer to following paragraph:
Parking policy and regulations
NATOKA has sufficient parking for all employees, on-site contractors and visitors to our site. To ensure the effect of our parking privileges and safety of the workers and visitors, NATOKA’s parking policy has been modified to better monitor on-site parking.
Directions: Read the texts that follow. A word or pharse is missing in some of the sentences. Four answer choices are given below each of the sentences. Select the best answer to complete the text. Then mark the letter (A), (B), (C) or (D) on your answer sheet.
Question 65 - 67 refer to following paragraph:
Parking policy and regulations
NATOKA has sufficient parking for all employees, on-site contractors and visitors to our site. To ensure the effect of our parking privileges and safety of the workers and visitors, NATOKA’s parking policy has been modified to better monitor on-site parking.
All employees and on-site contractors are now required to register their (65).........
Failure to display a parking permit might (66)........ your vehicle being towed
For individuals who may use more than one vehicle for transportation to NATOKA, a separate permit for each vehicle is required.
The procedure of obtaining additional permits is the same as for registering the first permitted vehicle.
Permits must be renewed quarterly in accordance with the expiration date on each permit, so people who use the parking area (67)........ to read all the regulations on parking policies carefully.
65. All employees and on-site contractors are now required to register their (65).........
For individuals who may use more than one vehicle for transportation to NATOKA, a separate permit for each vehicle is required.
The procedure of obtaining additional permits is the same as for registering the first permitted vehicle.
Permits must be renewed quarterly in accordance with the expiration date on each permit, so people who use the parking area (67)........ to read all the regulations on parking policies carefully.
65. All employees and on-site contractors are now required to register their (65).........
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Chọn B
Câu 66:
Failure to display a parking permit might (66)........ your vehicle being towed
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Chọn D
Câu 67:
Permits must be renewed quarterly in accordance with the expiration date on each permit, so people who use the parking area (67)........ to read all the regulations on parking policies carefully.
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Chọn C
Câu 68:
Question 68 - 70 refer to following paragraph:
To: Employees <nkos@assoc.wc.edu>
From: Dax Shepard <Dax@tpl.zs.us>
Date: Tue.12.June 2007 14:58:23
This message is being posted to all employees. First of all, I’m pleased to announce that Dale Spencer was appointed as the district manager.
As you know, it’s fairly common for our employees to receive positive feedback from coworkers, but Dale’s case is (68)........
For the past few weeks, we have received many letters from customers expressing their (69)......... They often said that Dale is exceptionally patient, courteous and quick to respond to special requests from his customers.
This sort of commitment indicates that Dale puts customer (70)........ before anything else.
68. As you know, it’s fairly common for our employees to receive positive feedback from coworkers, but Dale’s case is (68)........
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Chọn A
Câu 69:
For the past few weeks, we have received many letters from customers expressing their (69)......... They often said that Dale is exceptionally patient, courteous and quick to respond to special requests from his customers.
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Chọn C
Câu 70:
This sort of commitment indicates that Dale puts customer (70)........ before anything else.
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Chọn A
Câu 71:
Question 71 - 73 refer to following paragraph:
A long time ago, this part of the town used to be a place where people came to relax and get away from their stress. Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.
Up until a few years ago, it wasn't as bad as it is now. Although it is true that some people in the neighborhood supported the expansion of the market a few years ago, now most of them (72)........ that it has gotten out of control and created many serious problems for the area. (73)........ , it might have already gotten too far out of control.
A long time ago, this part of the town used to be a place where people came to relax and get away from their stress. Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.
Up until a few years ago, it wasn't as bad as it is now. Although it is true that some people in the neighborhood supported the expansion of the market a few years ago, now most of them (72)........ that it has gotten out of control and created many serious problems for the area. (73)........ , it might have already gotten too far out of control.
71. Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.
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Chọn B
Câu 72:
Although it is true that some people in the neighborhood supported the expansion of the market a few years ago, now most of them (72)........ that it has gotten out of control and created many serious problems for the area
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Chọn B
Câu 74:
Part VII: Reading Comprehension
Directions: In this part you will read a selection of texts, such as magezine and newspaper articles, letters, and advertisements. Each text is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C) or (D) on your answer sheet.
Directions: In this part you will read a selection of texts, such as magezine and newspaper articles, letters, and advertisements. Each text is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C) or (D) on your answer sheet.
Question 74 - 77 refer to following paragraph:
Received: Monday, June 4th, at 8:32 p.m.
From: peter.lasco@allwalls.com
Re: Appointment Cancellation
Mr. Walker,
Received: Monday, June 4th, at 8:32 p.m.
From: peter.lasco@allwalls.com
Re: Appointment Cancellation
Mr. Walker,
I apologize for having to cancel our appointment last Friday at the last minute. There was some urgent business at another job site, and I had to attend to it personally. I hope that we can reschedule for sometime next week.
Also, in your last e-mail you asked for some different options with regard to materials and our turn-around time. The sample books I couriered to you last week are the standard wallpapers that we use – 1.75 meter-wide, printed. But we have also started using a new process with large, floor-to-ceiling rolls that produces a papered wall without seams. The papers are the highest grade, and most have silk highlights. As your project is a luxury apartment complex, these products may better suit your needs. This is a specialty process, requiring special equipment, and so there would be additional charges on top of our usual labor costs. Since you would be doing so many units in your building, perhaps we could offer you a discounted rate on the labor. I will discuss this possibility with our sales manager and let you know when we meet.
With regard to our turn-around time, using standard-process papers we would be able to complete the 15 units in one week. The seamless wallpaper application
process makes use of a large roller mechanism; so, potentially, we could complete the work in 3 days. Again, I am sorry to cancel our appointment. Please let me know at your earliest convenience when you would like to reschedule.
Thank you.
Sincerely,
Peter Lasco
Sales Rep,
All Walls, Inc.
74. How long does Mr. Lasco estimate the job will take?
Also, in your last e-mail you asked for some different options with regard to materials and our turn-around time. The sample books I couriered to you last week are the standard wallpapers that we use – 1.75 meter-wide, printed. But we have also started using a new process with large, floor-to-ceiling rolls that produces a papered wall without seams. The papers are the highest grade, and most have silk highlights. As your project is a luxury apartment complex, these products may better suit your needs. This is a specialty process, requiring special equipment, and so there would be additional charges on top of our usual labor costs. Since you would be doing so many units in your building, perhaps we could offer you a discounted rate on the labor. I will discuss this possibility with our sales manager and let you know when we meet.
With regard to our turn-around time, using standard-process papers we would be able to complete the 15 units in one week. The seamless wallpaper application
process makes use of a large roller mechanism; so, potentially, we could complete the work in 3 days. Again, I am sorry to cancel our appointment. Please let me know at your earliest convenience when you would like to reschedule.
Thank you.
Sincerely,
Peter Lasco
Sales Rep,
All Walls, Inc.
74. How long does Mr. Lasco estimate the job will take?
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Chọn C
Câu 78:
Question 78 - 80 refer to following paragraph:
Come to the Briars Resort to experience a unique conference center, with everything to make your business meetings or conferences productive in a beautiful lakeshore and woodland setting. Our facility offers a highly-trained convention staff and wellappointed rooms, with all of the equipment you’d expect from a state-of-the-art convention art. But our location in the Gatineau Hills north of the nation’s capital also offers a beautiful and tranquit natural setting. Within driving distance of Ottawa and Montreal, with easy access to Ottawa International Airport, our 230 acres of golf, marina, lakefront, restaurants, shops, 240 guest rooms and convention facilities are within a few hours drive or flight to Toronto, Ontario’s financial hub.
The Briars Staff has years of expertise in planning meetings, conventions, retreats and special events, enabling us to handle the decisions, details and timing involved in all manner of business conferences. Thus, we are confident that your group will experience a memorable and successful meeting. Our newly-constructed Thompson Hall adds another 15,500 square feet of meeting and convention space to over 35,000 sq. ft. of flexible, functional meeting/conference space, meaning we can accommodate 20 to 2,000 attendees.
Come to the Briars Resort to experience a unique conference center, with everything to make your business meetings or conferences productive in a beautiful lakeshore and woodland setting. Our facility offers a highly-trained convention staff and wellappointed rooms, with all of the equipment you’d expect from a state-of-the-art convention art. But our location in the Gatineau Hills north of the nation’s capital also offers a beautiful and tranquit natural setting. Within driving distance of Ottawa and Montreal, with easy access to Ottawa International Airport, our 230 acres of golf, marina, lakefront, restaurants, shops, 240 guest rooms and convention facilities are within a few hours drive or flight to Toronto, Ontario’s financial hub.
The Briars Staff has years of expertise in planning meetings, conventions, retreats and special events, enabling us to handle the decisions, details and timing involved in all manner of business conferences. Thus, we are confident that your group will experience a memorable and successful meeting. Our newly-constructed Thompson Hall adds another 15,500 square feet of meeting and convention space to over 35,000 sq. ft. of flexible, functional meeting/conference space, meaning we can accommodate 20 to 2,000 attendees.
The Briars is the perfect destination for productive conferences, meetings, trade shows, and incentive stays. Call us at 1-800-2-BRIARS to discuss your particular
needs, or visit our website, www.thebriars.com, to find out more and to see a video tour of our grounds and building.
Features:
· Thompson Hall offers 15,500 sq. ft.
· Seating for up to 2,000 guests
· 1,000 sq. ft. of exhibition space
· Seating for 500 for meals
· Conference planning services
· Full-service banquet and dining facilities
· Corporate training & meeting rooms
· Executive board room
· Multimedia presentation capabilities
· On-site audio/visual technicians
· High-speed computer compatibility
78. What information is NOT discussed in the advertisement?
needs, or visit our website, www.thebriars.com, to find out more and to see a video tour of our grounds and building.
Features:
· Thompson Hall offers 15,500 sq. ft.
· Seating for up to 2,000 guests
· 1,000 sq. ft. of exhibition space
· Seating for 500 for meals
· Conference planning services
· Full-service banquet and dining facilities
· Corporate training & meeting rooms
· Executive board room
· Multimedia presentation capabilities
· On-site audio/visual technicians
· High-speed computer compatibility
78. What information is NOT discussed in the advertisement?
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Chọn C
Câu 80:
What is the unique about the Briars Resort, according to the advertisement?
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Chọn D
Câu 81:
Question 81 - 84 refer to following paragraph:
INTERNATIONAL TRAVEL EXPO – Shipping Instructions for US Exhibition
Fastex has been designated the official transportation coordinator of equipment and display materials for all exhibitors participating in the International Travel Expo. The following information includes shipping dates, consolidation points, and documentation requirements for the transportation into France of all your material for
the exposition. The following air freight cut-off dates have been selected to allow as much time as possible to prepare your exhibition materials prior to shipment:
Door-to-door delivery No later than June 15th
Drop off at consolidation point No later than June 21st
Fastex is able to pick up your cargo from your facility and arrange delivery to one of our domestic consolidation points: Oakland, Denver, New York, Los Angeles,
or Houston. Simply call us to schedule the pickup. If you choose, you may send your goods directly to the consolidation point, prepaid. Please notify us of your freight’s impending arrival at the consolidation point. Include the Carrier’s Bill of Landing/ Airway Bill information, the gross weight, total number of pieces sent, and copies of the commercial invoices for the goods sent. Whether we pick up your freight or it is delivered, we urge exhibitors to use strong, wooden cases that offer protection from the weather for the transportation of exhibition materials. In the event that your cases are secured with a lock of combination, please don’t forget to provide the key or combination number to us for customs examination.
Fastex has been designated the official transportation coordinator of equipment and display materials for all exhibitors participating in the International Travel Expo. The following information includes shipping dates, consolidation points, and documentation requirements for the transportation into France of all your material for
INTERNATIONAL TRAVEL EXPO – Shipping Instructions for US Exhibition
Fastex has been designated the official transportation coordinator of equipment and display materials for all exhibitors participating in the International Travel Expo. The following information includes shipping dates, consolidation points, and documentation requirements for the transportation into France of all your material for
the exposition. The following air freight cut-off dates have been selected to allow as much time as possible to prepare your exhibition materials prior to shipment:
Door-to-door delivery No later than June 15th
Drop off at consolidation point No later than June 21st
Fastex is able to pick up your cargo from your facility and arrange delivery to one of our domestic consolidation points: Oakland, Denver, New York, Los Angeles,
or Houston. Simply call us to schedule the pickup. If you choose, you may send your goods directly to the consolidation point, prepaid. Please notify us of your freight’s impending arrival at the consolidation point. Include the Carrier’s Bill of Landing/ Airway Bill information, the gross weight, total number of pieces sent, and copies of the commercial invoices for the goods sent. Whether we pick up your freight or it is delivered, we urge exhibitors to use strong, wooden cases that offer protection from the weather for the transportation of exhibition materials. In the event that your cases are secured with a lock of combination, please don’t forget to provide the key or combination number to us for customs examination.
Fastex has been designated the official transportation coordinator of equipment and display materials for all exhibitors participating in the International Travel Expo. The following information includes shipping dates, consolidation points, and documentation requirements for the transportation into France of all your material for
the exposition. The following air freight cut-off dates have been selected to allow as much time as possible to prepare your exhibition materials prior to shipment:
Door-to-door delivery No later than June 15th
Drop off at consolidation point No later than June 21st
Fastex is able to pick up your cargo from your facility and arrange delivery to one of our domestic consolidation points: Oakland, Denver, New York, Los Angeles, or Houston. Simply call us to schedule the pickup. If you choose, you may send your goods directly to the consolidation point, prepaid. Please notify us of your freight’s impending arrival at the consolidation point. Include the Carrier’s Bill of Landing/Airway Bill information, the gross weight, total number of pieces sent, and copies of the commercial invoices for the goods sent. Whether we pick up your freight or it is delivered, we urge exhibitors to use strong, wooden cases that offer protection from the weather for the transportation of exhibition materials. In the event that your cases are secured with a lock of combination, please don’t forget to provide the key or combination number to us for customs examination
81. How does Fastex recommend that items be packed?
Door-to-door delivery No later than June 15th
Drop off at consolidation point No later than June 21st
Fastex is able to pick up your cargo from your facility and arrange delivery to one of our domestic consolidation points: Oakland, Denver, New York, Los Angeles, or Houston. Simply call us to schedule the pickup. If you choose, you may send your goods directly to the consolidation point, prepaid. Please notify us of your freight’s impending arrival at the consolidation point. Include the Carrier’s Bill of Landing/Airway Bill information, the gross weight, total number of pieces sent, and copies of the commercial invoices for the goods sent. Whether we pick up your freight or it is delivered, we urge exhibitors to use strong, wooden cases that offer protection from the weather for the transportation of exhibition materials. In the event that your cases are secured with a lock of combination, please don’t forget to provide the key or combination number to us for customs examination
81. How does Fastex recommend that items be packed?
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Chọn B
Câu 82:
If shipments are sent to one of the consolidation points, what must be done?
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Chọn D
Câu 85:
Question 85 - 87 refer to following paragraph:
May 19
Customer Services Office
World Travel Limited
25 Cramden Road
London
To whom it may concern:
I spent most of the last two days calling your customer service lines in an effort to resolve this situation (see my customer reference number, A802234-202), but I have gotten nowhere.
So, I’m writing in the hopes that this letter will get into the hands of a more effective person. I’m really hoping you can help me.
On Monday, May 16th, I was in the airport checking my baggage for a light to Amsterdam, and the young man who was helping me – James Strathcona was his
name – tore the handle off my suitcase when he was lifting it onto the conveyor belt. I have since inquired as to how much it would cost to fix and was told it would be at least US$45.00. I have enclosed a photocopy of the quote from the repairman.
On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while one of your people was handling my luggage. However, I am being given the run-around by your customer service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and the only reason it was broken was that it was handled with excessive force.
May 19
Customer Services Office
World Travel Limited
25 Cramden Road
London
To whom it may concern:
I spent most of the last two days calling your customer service lines in an effort to resolve this situation (see my customer reference number, A802234-202), but I have gotten nowhere.
So, I’m writing in the hopes that this letter will get into the hands of a more effective person. I’m really hoping you can help me.
On Monday, May 16th, I was in the airport checking my baggage for a light to Amsterdam, and the young man who was helping me – James Strathcona was his
name – tore the handle off my suitcase when he was lifting it onto the conveyor belt. I have since inquired as to how much it would cost to fix and was told it would be at least US$45.00. I have enclosed a photocopy of the quote from the repairman.
On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while one of your people was handling my luggage. However, I am being given the run-around by your customer service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and the only reason it was broken was that it was handled with excessive force.
In all other dealings I’ve had with your company, I have had very positive experiences and I have no wish to fly with another airline.
I look forward to hearing from you soon, and I very much appreciate your help.
Yours faithfully,
Edith Smallwood
85. Why did Ms. Smallwood go to see a repairman?
I look forward to hearing from you soon, and I very much appreciate your help.
Yours faithfully,
Edith Smallwood
85. Why did Ms. Smallwood go to see a repairman?
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Chọn C
Câu 86:
What was the Customer Service department’s response to Ms. Smallwood’s claim?
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Chọn C
Câu 88:
Question 88 - 92 refer to following paragraph:
Passage 1:
Hours of work
All employees are expected to be present and on time for every working day. When circumstances prevent you from reporting to work, or when you know in advance that you will be late, you are expected to notify your manager prior to your normal start time.
If you are absent from work for three consecutive working days for reasons of illness, a doctor’s statement regarding the nature of your illness and verifying consultation time and date may be required. Failure to provide doctor’s verification of illness upon request may result in the time off being classified as an unexcused absence and your pay may be adjusted.
If you are absent from work without notification, it may be assumed that you are not returning, and we reserve the right to immediately terminate your employment and include a note in your record stating “voluntarily quit without notice”.
**************
Passage 2:
March 11 , 2005
Dear Mr. Witherspoon,
I’m writing to you in the hopes that you will understand my situation. I trust that by now you will have heard about my situation from my manger. I hope that I can at least be given the chance to explain my side of the story. As for my manager, she is only doing her job, but I do think she has been totally unreasonable in following company policy to the letter and not giving the least bit of consideration to normal human error.
Passage 1:
Hours of work
All employees are expected to be present and on time for every working day. When circumstances prevent you from reporting to work, or when you know in advance that you will be late, you are expected to notify your manager prior to your normal start time.
If you are absent from work for three consecutive working days for reasons of illness, a doctor’s statement regarding the nature of your illness and verifying consultation time and date may be required. Failure to provide doctor’s verification of illness upon request may result in the time off being classified as an unexcused absence and your pay may be adjusted.
If you are absent from work without notification, it may be assumed that you are not returning, and we reserve the right to immediately terminate your employment and include a note in your record stating “voluntarily quit without notice”.
**************
Passage 2:
March 11 , 2005
Dear Mr. Witherspoon,
I’m writing to you in the hopes that you will understand my situation. I trust that by now you will have heard about my situation from my manger. I hope that I can at least be given the chance to explain my side of the story. As for my manager, she is only doing her job, but I do think she has been totally unreasonable in following company policy to the letter and not giving the least bit of consideration to normal human error.
I was very ill from February 20th to 24th, and I took those days off work to recover. I did not go to the doctor as it was just a case of food poisoning, and all I really needed was bed rest. I did, however, call each day to tell my manager. When I returned to work, she asked me for a doctor’s note, and I told her I couldn’t produce one. That was the last I heard about it until payday when I noticed that my pay was short. I asked my manager about it, and she told me that I wasn’t being paid for the days I was home sick from work. That’s when she told me about the policy. And when I complained, she insisted I bring it up with you.
Needless to say, I’m very upset that this money was withheld from my pay. It was my understanding that I was allowed to take paid sick days from work, and I’m sorry to say that I had no idea about this policy about having to hand in a doctor’s note. I really need that money as I have a very tight budget this month. It was a mistake, and, had I known, I certainly would have gone to the doctor about my condition. I hope you can understand my situation.
Needless to say, I’m very upset that this money was withheld from my pay. It was my understanding that I was allowed to take paid sick days from work, and I’m sorry to say that I had no idea about this policy about having to hand in a doctor’s note. I really need that money as I have a very tight budget this month. It was a mistake, and, had I known, I certainly would have gone to the doctor about my condition. I hope you can understand my situation.
Yours sincerely,
Brenda Wilson
Brenda Wilson
88. Who is Mr. Witherspoon most likely?
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Chọn D
Câu 92:
According to the contract, what must be submitted if an employee is absent from work for three or more days?
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Chọn C
Câu 93:
Question 93 - 97 refer to following paragraph:
Passage 1:
INTERDEPARTMENTAL JOB POSTING
Title: HUMAN RESOURCES MANAGER
Department: Human Resources
Reports to: Human Resources Director
The Human Resources department is moving from its former location at our Wilmington location to our new facility in Arkansas. This will enable us to expand, necessitating the hiring of additional staff. In order to oversee the training of these new staff and the successful transition to our new location, we are seeking a highly organized, energetic individual to lead part of the expanded Human Resources team. We feel it is important to hire someone with connections and experience in the company, so we are initially only accepting applications from current staff, regardless of department.
Minimum Qualifications:
Education and Training: A master’s degree in information management or business administration.
Work Experience:
· Ten years of experience in the field (at least two years with our company)
· Proven track-record of management and budgetary responsibilities
· Effective supervision of staff
Passage 1:
INTERDEPARTMENTAL JOB POSTING
Title: HUMAN RESOURCES MANAGER
Department: Human Resources
Reports to: Human Resources Director
The Human Resources department is moving from its former location at our Wilmington location to our new facility in Arkansas. This will enable us to expand, necessitating the hiring of additional staff. In order to oversee the training of these new staff and the successful transition to our new location, we are seeking a highly organized, energetic individual to lead part of the expanded Human Resources team. We feel it is important to hire someone with connections and experience in the company, so we are initially only accepting applications from current staff, regardless of department.
Minimum Qualifications:
Education and Training: A master’s degree in information management or business administration.
Work Experience:
· Ten years of experience in the field (at least two years with our company)
· Proven track-record of management and budgetary responsibilities
· Effective supervision of staff
Skills and Abilities:
· Proven record of accomplishment of outstanding management and supervisory
skills, including the ability to train, direct, and motivate staff
Salary: Commensurate with experience
Application Deadline: Open until filled
************
Passage 2:
To: g.blake@warner_hr.com
From: Christina.appleby@quickmail.com
Re: HR Manager Position
Attachments: Christina_Appleby_resume2007.doc
Dear Mr. Blake,
I’m not sure if you remember me. We met at the company Christmas party last year. My name is Christina Appleby, and I work in the information systems department. My manager, Chris Knowles, recently informed me of a position that is opening in the Human Resources department for an HR manager and suggested that I apply for it.
I have attached my resume for you to look at, and I think you will find that my background is what you are looking for. As you will see, I’ve been working in this industry for more than twelve years, the past five of which I’ve been with this company. I hold an MBA from Sloan MIT. The team that I’ve been in charge of has consistently produced results on schedule, and I feel this demonstrates my ability to manage and motivate others.
I understand that the position would involve relocating, but this would be fine. My husband is actually considering a job in the same area as it so happens.
I’d be very pleased to meet with you to discuss my suitability for this position. Thank you for your consideration.
93. Why does Ms. Appleby say she would like to relocate?
· Proven record of accomplishment of outstanding management and supervisory
skills, including the ability to train, direct, and motivate staff
Salary: Commensurate with experience
Application Deadline: Open until filled
************
Passage 2:
To: g.blake@warner_hr.com
From: Christina.appleby@quickmail.com
Re: HR Manager Position
Attachments: Christina_Appleby_resume2007.doc
Dear Mr. Blake,
I’m not sure if you remember me. We met at the company Christmas party last year. My name is Christina Appleby, and I work in the information systems department. My manager, Chris Knowles, recently informed me of a position that is opening in the Human Resources department for an HR manager and suggested that I apply for it.
I have attached my resume for you to look at, and I think you will find that my background is what you are looking for. As you will see, I’ve been working in this industry for more than twelve years, the past five of which I’ve been with this company. I hold an MBA from Sloan MIT. The team that I’ve been in charge of has consistently produced results on schedule, and I feel this demonstrates my ability to manage and motivate others.
I understand that the position would involve relocating, but this would be fine. My husband is actually considering a job in the same area as it so happens.
I’d be very pleased to meet with you to discuss my suitability for this position. Thank you for your consideration.
93. Why does Ms. Appleby say she would like to relocate?
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Chọn D
Câu 98:
Question 98 - 100 refer to following paragraph:
ls, Belgium, August 4 - Speextreme Airways, Belgium's leading airline for the past decade, announced plans to renovate the interior of all their aircraft.
The renovation plan will begin with planes that can seat more than 300 people. The intention of the renovation is to make traveling more enjoyable for travelers. The renovated jets will enable the airline to expand its maximum seating capacity and increase customer satisfaction.
The entire renovation process for all jets is expected to last 5 years. However, the order of the renovation is based on seating capacity. Thus, as mentioned, planes that can accommodate a minimum of 300 travelers will be worked on first.
This renovation project will allow Speextreme Airways to become the first airline to install some of the newest technology, which is sure to please travelers.
98. What is the purpose of the article?
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Chọn C