W-Am: Excuse me, sir, but I think you're in my seat, 14-A?

M-Au: Let me take a look at my ticket... hmm, no, it seems I'm in the right place. My ticket says 14-A as well.

W-Am: Well... this is train car five. Are you sure you're in the right car?

M-Au: Oh, pardon me! I'm 14-A in car six. I've put my bags on the overhead rack, so just give me a moment to get my things together.

W-Br: Hi, Mr. Lin, I'm calling from Central Dentistry. You have an appointment with Dr. Sumner on June eighth at two P.M. 361 was wondering if we'd be able to move your appointment to three o'clock.

M-Cn: Well, I have a sales call scheduled that morning, but I think three o'clock would be all right.

W-Br: Wonderful, we really appreciate it. Most of our staff will be attending a dental workshop earlier in the day, and they are concerned about getting back in time.

M-Cn: No problem at all. I'll mark down that change in my calendar right now.

M-Cn: Jackie, some of our hotel guests would like to see the symphony orchestra perform tomorrow night. I've called the box office a couple of times to book tickets for them, but I just get a recording.

W-Am: Well, I've got a brochure about another classical music performance happening tomorrow night at a different venue. Why don't you ask our guests if they'd be interested in seeing that show instead?

M-Cn: Great! I'll stop by your office when I get back from lunch. I'll get the details then.

M-Cn: Excuse me. I'm looking for a video camera. I've never bought one before, and I'm wondering if you could make some suggestions.

W-Br: Sure. It'll help, though, to know what your specific needs are and how much you'd like to spend.

M-Cn: Well, I plan to use it most when I go on vacation. I have a couple of trips coming up, and I'd like to record my experiences. I've never operated video equipment, though, so I'd like something that 's basic.

W-Br: In that case, I'd recommend the Sepler 83. I personally like this one the best because it's very easy to operate. Since this is your first video camera purchase, I'd probably get that one.

M-Au: Hey, Sunisa. We're about to leave to cater the event at Kimball Medical Foundation, but there aren't enough

cups. Do you know where I can find some?

W-Am: Oh no. I ordered some from our supplier two days ago, but they still haven't delivered them. This isn't the first time this has happened

M-Au: Well, we're supposed to start setting up our tables at Kimball Medical by nine-thirty, so what do you suggest? I don't have time to stop by a store on the way.

W-Am: OK, I can help out. I'll go buy more and bring them to you.

M-Au: Thanks. I'll text you when we get there, so you know where to find us

W-Am: Hi, Dorota. Markus and I wanted to stop by to welcome you to Emmerson BioTech. We interviewed a lot of chemistry majors for this summer internship, and you were our top pick.

M-Au: And while we're here, I can show you how to fill out the time sheets that you'll have to turn in to Payroll at the end of every week. Do you have time to go over that now?

W-Br: Well, I'm supposed to go to the main laboratory in a few minutes for an overview of the experiments that I'll be working on this summer.

W-Am: Oh, sorry. We should have mentioned this sooner. The lab is closed for cleaning today, so your lab orientation has been postponed until tomorrow.

W-Am: Thanks for this follow-up visit, Mr. Kessler. Your team did a nice job installing the parking area for my office building. It's smooth and even. However, as you can see, behind the building, the work was never finished. Only a few of the white stripes that mark the individual parking spots have been painted.

M-Cn: Hmm... Yes, I see. My team was supposed to paint that final section on Tuesday, but all the rain last week put us behind schedule.

W-Am: I hope you'll be able to take care of this soon.

M-Cn: Sure, that won't be a problem. I'll put you on the schedule right away, and we'll come by first thing tomorrow and get this all done for you.

W-Br: Hello. I'm calling about my subscription to TV Trivia Magazine. I moved a few months ago, and I called to give you my new address at that time. But I've only received one issue since then. I'm wondering what the problem is. The name is Fernandez.

M-Au: OK, let me check... Oh yes, I see. Your subscription expired last month. Why don't you sign up for our online version of the magazine? We're running a promotional sale for 20 percent off digital subscriptions right now.

W-Br: Actually, I prefer to read the paper version. Can you provide the same discount for that? If you can, I'll renew right away.

M-Au: Susan, thanks for watching us practice our presentation about this new marketing campaign.

M-Cn: Yes, we really appreciate it. Now that we've finished, do you have any comments? We're showing it to our
client next week, so your feedback will be really helpful.

W-Br: I'd emphasize more how you intend to reach a larger and more diverse customer base with this marketing campaign.

M-Au: Well, we are planning to use social media to reach younger people. Do you think that should be included in the presentation?

W-Br: Absolutely. The client will like that.

M-Cn: We'll get back to work then. But if you are free tomorrow, I'd like us to meet one more time to go over our revisions.

M-Cn: Hi, Nadia. Our department manager mentioned you're training our new hires.

W-Am: Yeah, I still have a lot to do, and the training starts Monday. I've been so busy updating the training documents, I haven't had time to do anything else.

M-Cn: Well... I finished my project early... What do you need?

W-Am: Thank you so much. Could you check with the Security Office about the badges for the new employees? I sent them a request last week, but I haven't heard back yet.

M-Cn: No problem, I'll take care of that right away.

M-Cn: We're getting close to the airport, so we'd better stop to put gas in the car. The rental company will charge us an extra fee for fuel if they have to do it.

W-Br: Good idea. We don't want to pay more than we have to.

M-Cn: OK, should I take this exit then?

W-Br: No, that's a rest area. Keep going, we want the next exit.

M-Cn: Oh good, and I hope they also sell food. Then we can pick up some snacks for the plane while we're there.

M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.

W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.

M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.

W-Br: True. But let's discuss the other low rating at our next staff meeting.

M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.

M-Cn: Good afternoon, Ms. Dembo. I have some concerns - can I show you the report on our pasta production this week?

W-Am: Sure. What's the problem exactly?

M-Cn: Well, according to page two of the report, the pasta-cutting machine in our production line was working at less than 50 percent capacity yesterday. We were not getting as much output as we usually
do.

W-Am: I see. Let's shut down that machine right away. And I'll have a technician look at the motor and blade immediately. We have to fill a large order of pasta this week-that machine must be working well
so that we can produce the order on time.